Banner Hosts Annual Quality and Safety Day for Residents and Fellows

May 24, 2017

Improving patient care has always been a top priority in health care, as medical providers continually search for innovative solutions to enhance the safety and quality of care for their patients.

For four years, Banner University Medical Center – Phoenix has invited its residents to come up with inventive, cost-effective and research-backed projects that will improve health care. 

University of Arizona College of Medicine – Phoenix residents and fellows attended the Fourth Annual Staff Quality and Safety Day at Banner University Medical Center – Phoenix on May 23. Four semi-finalists presented at the 2016-2017 High Value Care Competition.

Kristen Young, DO, an internal medicine resident, was awarded best presentation and project for “Rethinking Contact Precautions for Patients with Historical MRSA and VRE.”

The three semi-finalists were:

  • Ashley Casano, DO, surgery, “The Use of Ultrasound Guidance for Vascular Access.”
  • Kenneth C. Klein, DO, internal medicine, “Rethinking Inpatient Thrombophilia Work-ups.”
  • Wanda Shao, DO, psychiatry, “Cost-Effective Electrocardiogram Monitoring for Patients Treated with Psychiatric Medications.”

Banner medical staff donated prizes of $2,500 each to three semi-finalists from the High Value Care Contest, who then had half a year to implement their project. A fourth “wild card” semi-finalist was chosen on May 23 from posters presented that day. Dr. Young received an additional $2,500 for winning.

“There was a lot of support from the Chief Medical Officer and from the people at Banner,” Dr. Young said. “It’s really a great competition to go from the bottom, where you have an idea as a resident, and you surpass all those traditional barriers. Then, when it gets to the top, change happens.”

The program was started four years ago by Steven Brown, MD, and Cheryl O’Malley, MD. This year’s chairs were Dr. Brown, Richard Gerkin, MD, and Emily Mallin, MD. Dr. Brown is program director for the Family Medicine Residency Program, Dr. Gerkin is medical director for Graduate Medical Education Research and Dr. Mallin is director of Academic Medical Service. Banner’s residency program is administered by the UA College of Medicine – Phoenix.

Dr. Brown said the competition was made possible with support from the Banner Health system, the medical staff and the enthusiasm of the residents.

“The residents really see the need for high value care in this country. They are the ones who are on the frontline and see the ways we are providing less than optimal care,” he said.

Funding was provided by the Banner – University Medical Center Phoenix medical staff, travel funds by the Department of Medical Education and for the interdisciplinary teams by Banner – University Medical Center Phoenix Administration.

Jeremy Goodman, MD, chief medical officer at Banner University Medical Center – Phoenix, said the High Value Idea Competition is patient-driven.

“It’s about doing the right thing for them,” Dr. Goodman told the residents gathered to hear the winning presentations. “Never forget that the reason we are here today and the reason you all walked through the doors of this hospital every day is for them, for the patients and their families.”

He also praised the Banner staff.

“Every day these residents live these experiences,” Dr. Goodman said. “They are the ones seeing the challenges and the opportunities. They generate the ideas and champion the change. As amazing as they are, it’s not just them, it’s all of you. Every resident here, every nurse, every technician, every therapist and every service coordinator. No matter what role you play in this medical center, you are taking care of patients and you’re responsible for quality and safety. You are here to make health care easier and to make life better for our patients and their families.”

About the UA College of Medicine – Phoenix

The University of Arizona College of Medicine – Phoenix admitted its inaugural class of first-year medical students in August 2007 and is celebrating its 10th anniversary this year. The College inspires and trains exemplary physicians, scientists and leaders to optimize health and health care in Arizona and beyond. The College is uniquely positioned to accelerate the biomedical and economic engines in Phoenix and the State by leveraging vital relationships with key clinical and community partners. For more, visit

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