UAHS Scheduling: Phoenix Biomedical Campus: FAQs

Below are frequently asked questions (FAQs) about the PBC Astra Schedule environment. If you have additional questions, contact PBC-Scheduling@email.arizona.edu

What are the supported Web browsers?

Mozilla Firefox version 62+ (recommended)
Google Chrome version 69+ (recommended)
Edge Browser version 42+ (recommended)

How do I request a single or multi-day event?

Use the Astra Schedule "How to Request an Event" training for either:
Guest 
User 

How do I check on the status of my event request or view and manage my requested events?

  1. Go to the Astra Scheduling portal - schedule.phoenixmed.arizona.edu
  2. Click on the ‘Events’ under the ‘Events’ tab
  3. Use the ‘Filter’ column on the left side of the page, and find your event via a Keyword, Time Period, Start Date, etc.
  4. Click the ‘Search’ button at the bottom of the filter window
  5. Your events will appear in the ‘Event List’ window
  6. Find the ‘Status’ column to see your current event status

How will I know that my Event Request has been received?

Once your Event Request has been received, you will receive an email with a subject line stating "Event Request Received."

Will I be notified when my event has been confirmed?

Yes. When your Event Request is confirmed and scheduled, you will receive an email with the subject "Change in Event Status." The email will give the details of the event and show the "Meeting Status" as "Scheduled."

I created an event request, but I don't see it in Astra.

Astra Schedule will always email confirmations informing you that your event request was received. If you do not receive a confirmation in 15 minutes, the request was not successfully submitted. Please resubmit your request or contact PBC-Scheduling for assistance.

How do I cancel or change an event request?

Unless you are an academic scheduler or meeting scheduler, it is not possible for you to cancel or change your event request through the Astra Schedule software once it has been submitted. Contact the following event schedulers directly with any event cancellations or changes:

To Change or Cancel Event Meeting Type Send E-Mail To:
Auditorium (2210) or Special Event - Not In Auditorium PBC-SpecialEvents@email.arizona.edu 
Meeting - Space Only PBC-Scheduling@email.arizona.edu 
Student Organization Meeting/Event PBC-StudentRequests@email.arizona.edu 
Video or Web conference PBC-ITSupport@email.arizona.edu 

I started to create an event in Astra, but don't have time to finish it. Can I save an incomplete form?

Astra Schedule does not store incomplete event forms. The form must be complete before the ‘save’ button can be clicked. Once the ‘save’ button is clicked, your event request is submitted immediately. If a request form is left open for too long, the system will automatically time-out and you will lose all saved progress and won't be able to submit the form.